Account Migrations Specialist

Telecommute · Boise, Idaho, United States · Success Team

Description

This is an opportunity to join the Customer Success team at a self-funded, fast growing startup that’s on a mission to help bloggers earn a living from their craft. If you love connecting with customers and have a knack for project management and getting things done, then you’ll be a great fit for this role.

ConvertKit is email marketing software for professional bloggers. We have 14,000 paying customers, send 200 million emails per month, and are growing revenue quickly.

Think of ConvertKit as the power of Infusionsoft, but easier to use than MailChimp. We're a remote team of 24+ people in 10 states and 6 countries.


About the Role

As an Account Migrations Specialist, you are one part project manager, one part customer advocate, one part email marketing expert. The customers you will work with are experienced bloggers, generally earning a full time income from their blog. They may be experts in email marketing, or they may need a helping hand adding email marketing practices to their business. It is your job to not only set them up in ConvertKit, but set them up on the right foot.

You will manage a customer’s migration from beginning to end, being the primary point of contact for a customer during that time. You will delegate tasks to a team of migration experts, keeping the team on task and poised to deliver on deadline or before. You will communicate with the customer in a timely and effective manner that ensures a high quality migration and overall positive customer experience.



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